SHIPPING POLICY

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1. Order Process and Processing Time:

• Order Confirmation: Once you place your order, you will receive an order confirmation in your email. Please verify all details.

• Production Time: Each Fine Art print is produced on demand to the highest quality standards. This means there may be a production time before your artwork is shipped. Please allow [Number] - [Number] business days for your order to be processed, printed, inspected, and carefully packaged. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Options and Estimated Delivery Times:

We offer the following shipping options to suit your needs:

• Standard Shipping:

  • Estimated Delivery Time: 7 (seven) business days after processing time.

  • Cost: calculated at checkout

• Express / Expedited Shipping :

  • Estimated Delivery Time: 7 (seven) business days after processing time.

  • Cost: calculated at checkout

Note: Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or customs procedures (for international shipments).

3. Shipping Costs:

Shipping costs will be calculated and displayed at checkout, based on the print size/weight, destination, and selected shipping method.

4. Shipment Tracking:

• Once your order is shipped, you will receive a shipping confirmation email that will include a tracking number.

• You can use this number to track the progress of your package directly on the carrier's website.

5. Packaging:

Each print is carefully packaged in protective materials (rigid tubes, reinforced flat boxes, etc.) to ensure it arrives in perfect condition, protected from moisture, impacts, and bending.

6. International Shipping:

• We offer international shipping to most countries.

• Customs, Duties, and Taxes: Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the product cost or shipping fees. We have no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

• International Delivery Times: Delivery times for international orders may be longer due to customs procedures.

7. Incorrect or Undeliverable Shipping Addresses:

• It is the customer's responsibility to ensure that the provided shipping address is correct and complete.

• If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange redelivery. Redelivery costs will be borne by the customer.

8. Damaged or Lost Items in Transit:

• In the unlikely event that your print arrives damaged, please refer to our Refund and Returns Policy for detailed instructions on how to proceed.

• If your package is lost in transit and tracking shows no updates for an extended period (e.g., [Number] business days from the last update), please contact us. We will investigate with the shipping company.

Questions:

If you have any additional questions about shipping, please do not hesitate to contact us at sebavachino@outlook.co.nz